From the time of shipping or collection, you will have 30 days to return your purchase, as long as it meets our return policy.

We always work towards delivery that’s 100% accurate while ensuring that each product is in perfect condition when it reaches our customers. In case of errors, however, we’d be more than happy to give you a refund if the following conditions are met:

• A product(s) was found to be defective or damaged upon delivery.
• An incorrect product was delivered.
• A delivered product(s) is different from what was described online.
• A product(s) was near its expiry or has already expired when delivered.
• A product(s) was in the initial order but was not delivered.

All products for return must comply with the following terms & conditions:

• Product(s) must be in its original, unused purchase condition.
• Packaging of each product must be unopened and not defaced in any manner.
• Product(s) must be accompanied by a proof of purchase such as a receipt or tax invoice.
• All paperwork, parts and accessories that was delivered with the product(s) must also be returned.
• If the product(s) was purchased as part of a set, pack or bundle, all other product(s) in the set, pack or bundle must also be returned.

We’ll offer your refund via your original payment method.
If you paid online, your refund will be credited to the bank/credit card or Blue Wallet used for payment.
If you paid through Blue Prepaid, your refund will be credited to a new Blue Prepaid card which we’ll send you through email.
If you paid through cash on delivery, your refund will be credited to your chosen bank account.

Products that are labelled as non-returnable and/or non-refundable on our website cannot be returned and refunded.

We’ve made it as easy as possible to return any unwanted products. You can either return it at our salon in the Dubai or call us at +971********* to arrange a pick up of your products. You can also send an email to customer.service@shakirovna

The whole process will take 2 to 3 weeks, starting on the day we notify you that we have received your product to your bank processing the return.

There are 2 ways you can get a refund for your Cash on Delivery order. You can either get the amount credited to your bank account by filling in the refund form we sent through email and sending it back to us or get a cash refund by returning your product in any of our stores in the UAE.

Yes, you will. Just make sure to also present a proof of purchase, such as your receipt or tax invoice.

Unfortunately, you will not be able to get a refund for your shipping fee. In case you need more clarification on this, you can give us a call through +971*******

If you think you received your refund in the wrong amount, please get in touch with us at +971******* and we will be happy to help you.